Frequently Asked Questions

How can I view the Help & Support resources?

If the link to MyInkPro.com's Help & Support doesn't seem to be working, you may need to enable JavaScript in your web browser's settings. To enable JavaScript, use the instructions for the browser you're using below. If you don't see information for your browser, please check its online support documents.

 

Internet Explorer (6.0):

1. Select Tools from the top menu.
2. Choose Internet Options.
3. Click on the Security tab.
4. Click the Custom Level button.
5. Scroll down to the Scripting section.
6. Under Active Scripting, select Enable and click OK.

Internet Explorer (7.0):

1. Select Tools from the top menu.
2. Choose Internet Options.
3. Click on the Security tab.
4. Click the Custom Level button.
5. Scroll down to the Scripting section.
6. Select Enable for Active Scripting as well as Scripting of Java Applets.
7. Click OK.
8. Select YES if a box appears to confirm.
9. Click OK. Close window.
10. Reload page.

Mozilla Firefox (1.0):

1. Select Tools from the top menu.
2. Choose Options.
3. Choose Web Features from the left navigation bar.
4. Select the checkbox next to Enable JavaScript and click OK.

Mozilla Firefox (2.x):

1. Select Tools from the top menu.
2. Choose Options.
3. Click Content in the Options list.
4. Under the Content section, check the box next to Enable JavaScript.
5. Click the Advanced button to open the Advanced JavaScript Settings box.
6. Check the boxes under the "Allow scripts to" section that you want to allow.
7. Click OK.
8. Click OK.

Apple Safari (1.0):

1. Select Safari from the top menu.
2. Choose Preferences.
3. Choose Security.
4. Select the checkbox next to Enable JavaScript.

 

Why can't I add items to the cart?

If you're unable to add items to the cart, you may need to enable cookies and SSL encryption in your browser settings. To enable cookies and SSL, use the instructions for the browser you're using below. If you don't see information for your browser, please check its online support documents.

 

To edit your Microsoft Internet Explorer preferences, please follow these steps:

1. From the Tools menu, choose Internet Options.
2. To update your cookies setting, click on the Privacy tab.
3. Click the Default button or move the slider to a setting below 'Block All Cookies.'
4. To enable SSL, select the Advanced tab.
5. Scroll down to the Security section and select the checkboxes marked 'Use SSL 2.0' and 'Use SSL 3.0'.
6. Click OK.

To edit your Mozilla Firefox preferences, please follow these steps:

1. From the Tools menu, choose Options.
2. To update your cookies setting, go to the Privacy section and find the Cookies box.
3. Select the checkbox marked 'Accept cookies from sites'
4. To enable SSL, go to the Advanced section.
5. Select the Encryption tab and click the checkboxes marked 'Use SSL 3.0' and 'Use TLS 1.0'.
6. Click OK.

To edit your Netscape preferences, please follow these steps:

1. From the Edit menu, choose Preferences.
2. To update your cookies settings, go to the Privacy & Security section and click Cookies.
3. Select Enable all cookies.
4. Then, to enable SSL, select SSL from the left-hand menu.
5. Select the checkboxes marked 'Enable SSL version 2' and 'Enable SSL version 3.'
6. Click OK.

To edit your Apple Safari preferences, please follow these steps:

1. From the Safari menu, choose Preferences.
2. To update your cookies setting, click Security.
3. Select Always to accept and remember all cookies.
4. Click OK. SSL is always enabled on Safari.

 

How will my personal information be protected?

The security of your information is MyInkPro.com's top priority when processing orders. We use VeriSign secure credit card processing services to ensure that your personal information remains yours and yours alone. All transactions use 128-bit SSL (Secure Sockets Layer) Encryption to safely transfer your personal information.

How can I find the right ink or toner for my printer?

You can find the correct ink and toner products for your printer by searching for the printer, the product name or the part number. To search by printer, enter the name of your printer in the search box at the top of the page. This will provide results for the printer and all associated products. You will also find the correct ink or toner for your printer on the printer's product page. To search by product name or part number, enter the information from your current or empty ink or toner cartridge into the search box. You may also navigate using the links provided on our category pages to find the part you're looking for.

How do I retrieve a lost password?

To retrieve your password, click on the "Forgot Username or Password?" link that appears in the Customer Sign In area at the top of the left navigation column. Enter the email address associated with your account in the form provided and we will email you with further instructions. You may also reach this form by clicking on the Sign In link at the top right of the website and then clicking on the "Forgot Your Password or Username?" link in the Customer Sign In box.